Questions & Answers
If you need any assistance or have questions regarding your order or our products, you can contact us on 61 2 9972 1115 Monday to Friday 09:00 - 17:00 AEST (GMT+10) or firstname.lastname@example.org
Q: What forms of payment do you accept?
A: We currently accept credit card payments (Visa and Mastercard only), cheque, money order and direct deposit payment.
Q: How do I order if I don’t have a credit card?
A: You can pay by money order, cheque or direct deposit. Just follow the internet ordering process, when you click the ‘Checkout’ button, here you will need to fill out your details and select your method of payment. All cheques and money orders are to be made payable to Illume Design and will need to be posted to:
PO Box 5002 Wheeler Heights NSW 2097 Australia, with your name and order number, within 10 days of placing an order.
Q: Will my details be secure?
A: Illume Design is committed to protecting the privacy of our customers by providing a secure and safe shopping experience. Illume Design undertakes to not disclose your personal details, under any circumstances.
Q: Will my credit card details be secure?
A: Yes, all credit card transactions are totally secure and every measure is taken to protect your credit card details at all times.
Q: How much does delivery cost?
A: Delivery ranges from $5.00 and will be calcualated at time of check out.
Q: How long does delivery take?
A: 1. Partyware and ready to go stationery – shipped within 2 business days.
2. Wholesale orders - shipped within 2 business days.
If you require your order urgently, please contact us.
Should you have any questions about the status of your order, please feel free to contact us on email@example.com. Please contact us for delivery duration for international orders.
Q: What happens if the goods are damaged during delivery?
A: Your order should arrive to you of highest quality, if your order is damaged during delivery please contact us
Q: Can you deliver my order to someone else as a gift?
A: Yes, just fill out the delivery details, in the order form.
Q: Do you have a showroom?
A: Our on-line website is our showroom. You can also visit our stockists page to find a store in your area.
Q: Can I cancel an order?
A: Yes, orders can be cancelled before they are shipped.